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Ordering, Cancellation & refunds

Your UK Statutory rights are not affected by any of the following store policies.

Please also see our Terms and Conditions page>>


Ordering Our Products

Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
Although ordering online from our website is easy, safe and convenient, we welcome orders in any of the following ways:

- Orders by phone, fax, or by post to: Please see the address and phone/fax numbers at the bottom of the page.

- Ordering online - We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then post the form to the address at the bottom of the page.

Please also see the prices information on our Terms and Conditions page - Section 3.


Cancellation and Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods please inform us within seven days of your receipt of the goods.
We offer a 7 day money back guarantee on all products, the goods may be returned to us but need to be in their original condition, along with the invoice.

Delivery Information

Please see delivery information on our terms and conditions page - Section 5.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.


We are based in the United Kingdom (England). Please see our contact details at the bottom of the page